Shipping and Returns

Shipping & Insurance; Shipping and Insurance costs are additional to order. 040 Trains N Models strongly recommend that you select a shipping option that includes shipping insurance at the time of checkout. 040 Trains N Models can unfortunately not take responsibility for items lost in the post. 040 Trains N Models takes great care in packing products to ensure safe delivery. Unfortunately, we are unable to provide replacements or refunds should you receive goods that have been damaged in transit. Returns; Products can be returned to 040 Trains N Models at your own expense within 20 days from the time of purchase, if prior agreement has been made with us. Before returning goods you must first contact us and let us know us that you wish to return goods. 040 Trains N Models accepts returned goods if, the product you received is not as advertised on our website or the product you received is faulty due to a manufacturing defect. 040 Trains N Models takes great care in packing products to ensure safe delivery. Unfortunately, we are unable to provide replacements or refunds should you receive goods that have been damaged in transit. Returning Goods Procedure; Contact 040 Trains N Models and let us know that you wish to return goods. Get the Ok from us then put the goods you wish to return in the mail! When returning goods please package carefully to ensure they arrive undamaged.